Parents must be registered as a collector on their account and have a security password pre-set
Collecting adults must type in their security password before they are allowed to take their child.
If the parent with the security password wishes another adult to collect their child, then they may pass on the password to that person. Feedback about each child’s day must be provided.
Children will not be allowed to leave the premises with someone who is unknown to the setting, and the password isn’t known. At this point, the parent/carer is to be contacted to verify the situation.
When someone unknown to the setting is collecting a child, on arrival, they are asked for their name and to enter the password for the child concerned.
Any parent who does not have the correct security password must be referred to the Site Manager who must then make a decision about how to deal with the situation. If the adult is not known by the Site Manager, then a phone call to the parent may be necessary.
If, for whatever reason, someone is not allowed to collect a child this must be put in writing and a legal document to be given as evidence. If possible, a photo of the person concerned to be provided. If they arrive to collect the child, the child will be removed from the situation and the person concerned will be shown a copy of the letter and asked to leave the premises. If they refuse to leave, become violent or abusive the police will be called as well as the Manager.
The parent or carer must notify the Camp if they will be late collecting their child. If the Camp is not informed, the Uncollected Children policy will be followed.
Remember that any Incident Reports must be signed by the parent/guardian.
Children over the age of 11 will only be allowed to leave the Camp alone at the end of the session if the Camp has discussed this with the child’s parents and has received their written consent.
If changes take place during a session, parents/carers are asked to contact the setting during the session to inform the staff of the change. If this happens the parent/carer countersigns the collection permission form when they next visit the setting.
Once a child has been ticked out of the session they are then the full responsibility of the parent/carer. United Adventure Camps will not be responsible for anything that happens, after this time, on the premises.
Uncollected Children
United Adventure Camps endeavours to ensure that all children are collected by a parent or carer at the end of each session. If a child is not collected, and the parent or carer has not notified us that they will be delayed, we will follow the procedure set out below:
Up to 15 minutes late
When the parent or carer arrives they will be reminded that they must call the Camp to notify us if they are delayed. The parent or carer will be informed that penalty fees will have to be charged (unless the delay was genuinely unavoidable).
Over 15 minutes late
If a parent or carer is more than 15 minutes late in collecting their child, the manager will try to contact them using the contact details on file.
If there is no response from the parent or carer, messages will be left requesting that they contact the Camp immediately. The manager will then try to contact the emergency contacts listed on the child’s registration form.
While waiting to be collected, the child will be supervised by at least two members of staff.
When the parent or carer arrives they will be reminded that they must call the Camp to notify us if they are delayed, and that penalty fees will have to be charged (except in exceptional circumstances).
Over 30 minutes late
If the manager has been unable to contact the child’s parents or carers after 30 minutes, the manager will contact the local Social Care team for advice.
The child will remain in the care of two of the Camp’s staff, on the Camp’s premises if possible, until collected by the parent or carer, or until placed in the care of the Social Care team.
If it is not possible for the child to remain at the Camp’s premises, a note will be left on the door of the Camp informing the child’s parent or carer where the child has been taken (eg to the home of a staff member or into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent or carer’s telephone explaining events.
Managing persistent lateness
The manager will record incidents of late collection and will discuss them with the child’s parents or carers. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at the Camp.
Useful contacts
Your local social care teams contact number is on the back of the policies and procedures, employment guide, and managers’ handbook.
Arrivals
Our staff will greet each child warmly on their arrival at the Camp and will record the child’s attendance in the daily register straightaway, including the time of arrival.
