Parents & Guardians
2 Docs
Daily Feedback & Parent Handover at Sign-Out
Last Updated: October 1, 2025Why This Matters Parents don’t see most of what happens during camp. They only see two things: That 2–3 minute interaction determines whether they leave thinking: At Adventure Camps, how we make parents feel is everything to the success of our business. Core Principles Step-by-Step Handover 1. The Welcome (Parent Arrives) 2. Share Today’s Highlight (30–60...
Handling Complaints
Last Updated: October 1, 2025Why It Matters At Adventure Camps, parents trust us with their children — the most precious part of their world. Sometimes, parents or guardians may raise a concern or complaint. How we handle this defines the quality of their experience. Handled well → parents feel heard, respected, and reassured. Handled badly → small issues can...